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Refund Policy

Overview
We want you to be completely satisfied with your purchase. If you’re not, we’re here to help! Please review our refund policy below for detailed information.
Eligibility for Refunds

  • Return Period: You may request a refund within 15 days of receiving your order.

  • Condition of Items: Items must be unused, in their original packaging, and in the same condition as received. We reserve the right to deny a refund if the item shows signs of use or damage.

How to Request a Refund

  1. Contact Us: Reach out to our customer service team via email or phone to initiate the refund process.

  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.

  3. Return Instructions: We will provide you with a return shipping address and any additional instructions.

Return Shipping Costs

  • Domestic Returns: If the return is due to a mistake on our part (e.g., wrong item or defective product), we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping.

  • International Returns: Customers are responsible for return shipping costs for international orders, regardless of the reason for the return.

Refund Processing Time

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank to reflect the refund.

Non-Refundable Items
Certain items are non-refundable, including:

  • Gift cards

  • Downloadable software products

  • Personal care items (e.g., skincare, cosmetics)

Exchanges

  • We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

Contact Us
If you have any questions about our refund policy or need assistance, please don’t hesitate to contact our customer service team. We’re here to help you!
Thank you for your understanding and for choosing us for your shopping needs!

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